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Privacy Policy
This Privacy Policy explains how Slotum Casino may collect, use, store and share personal information when you visit the website, create or use an account, contact support, make transactions or take part in gaming activities. It also explains the choices available to you regarding your information and marketing communications.
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Information we may collect
To provide an online casino service, Slotum Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the account activity involved and the legal requirements that apply. Some information is provided directly by you, while other information is collected automatically when you use the website.
In this article
- Account details, such as your name, date of birth, residential information, username, password and account preferences.
- Contact information, such as an email address and other details used when you communicate with support or receive account messages.
- Identity and verification documents or information needed to confirm your identity, age, location or eligibility to use the service.
- Payment and transaction records, including deposits, withdrawals, gaming activity, payment method details and related financial information. Payment information may also be handled by payment service providers.
- Technical information, such as your IP address, browser type, operating system, device identifiers, approximate location, language settings and website activity.
- Cookie and similar technology information, including information about pages visited, preferences, session activity and interactions with website features.
- Records of communications, support requests, account restrictions, responsible gaming preferences and other information needed to manage the player relationship.
Please only provide information that is accurate, current and relevant to your account. If you provide information about another person, you should have permission to do so and should ensure that they understand how their information may be used.
How and why information is used
Personal information is used for legitimate operational, security, service and compliance purposes. The main reasons for handling information include setting up and running your account, delivering gaming services, processing transactions and providing customer support.
- Creating, maintaining and administering your player account.
- Confirming identity, age and eligibility, and completing verification checks.
- Processing deposits, withdrawals, payments and account-related requests.
- Detecting, preventing and investigating fraud, money laundering, collusion, abuse, multiple accounts and other suspicious or unlawful activity.
- Meeting legal, regulatory, tax, accounting, responsible gaming and record-keeping obligations that apply to online gambling services.
- Responding to questions, complaints, technical issues and other support requests.
- Protecting the website, systems, players and the integrity of games from security threats or misuse.
- Understanding how the website is used so that its performance, security, accessibility and functionality can be improved.
- Sending service communications, including account notices, transaction updates, security messages and changes to important information.
- Sending marketing communications where permitted and where you have chosen to receive them, subject to your communication preferences.
Information may be combined from different interactions to help maintain accurate records, protect accounts and provide consistent support. Automated tools may be used for security, verification, fraud prevention or account monitoring. Where an action has a significant effect on your access or account, you may contact support to ask for the matter to be reviewed, subject to applicable requirements.
Sharing, security and retention
Slotum Casino may share information where this is reasonably necessary to operate the service, complete a transaction, provide support, protect the website or meet a legal obligation. Information may be provided to carefully selected service providers that support functions such as payment processing, identity verification, technology, hosting, customer support, security, fraud monitoring, analytics or communications.
Information may also be disclosed where required or permitted by law, to respond to a lawful request, to protect the rights and safety of players or other people, to investigate suspected wrongdoing, or to establish, exercise or defend legal claims. Service providers and other recipients may only receive information that is relevant to the purpose for which it is shared, and they may be required to protect it.
Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, internet connection or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact support promptly if you believe your account or information has been compromised.
Information is kept only for as long as it is needed for the purposes described in this Policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, for compliance checks, dispute handling, fraud prevention, accounting or the establishment and defence of legal claims. When information is no longer needed, it will be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Cookies and your privacy rights
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. They can help Slotum Casino remember your settings, keep you signed in, support secure sessions, understand website usage, improve performance and deliver relevant communications where permitted. Some cookies are necessary for core website functions, while others help with analytics, preferences or marketing.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or receive a notification before a cookie is stored. If you disable cookies, some website features may not work correctly, and account or gaming functions may be affected. Cookie controls do not necessarily remove information that has already been collected or stored for another lawful purpose.
Requests about your personal information
You may contact support@slotumcasino.online to ask about the personal information associated with your account or to exercise available data rights. Depending on the circumstances and applicable requirements, you may request access to your data, correction of inaccurate or incomplete data, deletion of your data, or withdrawal of consent to marketing communications.
- Access: ask for confirmation about whether personal information is held and request a copy or explanation of relevant information.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected. Some account details can also be updated through available account settings.
- Deletion: ask for personal information to be deleted where there is no continuing lawful or operational reason to retain it. Deletion may be limited where records must be kept for legal, security, transaction or dispute-related purposes.
- Marketing consent: withdraw your consent to promotional emails or similar marketing communications at any time. Service and security messages may still be sent where they are necessary to operate or protect your account.
When making a request, please provide enough information for the relevant account or records to be identified. Additional information may be requested to verify your identity and protect against unauthorised access. Requests will be considered within a reasonable time, subject to identity checks, technical limitations, legal obligations and the rights of other people.
This Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. If a change is important, appropriate notice may be provided through the website or by account communication. By continuing to use the service after an update, you acknowledge the updated Policy to the extent permitted by law.
